IT Hardware Support Technician

IT Hardware Support Technician

Indianapolis, IN

Store Hardware Support - to assist with the staging / imaging of our new POS system, and mobile devices.

Responsibilities

·      Maintains, monitors, and tracks all new and refurbished equipment, evaluates and repairs equipment as necessary by performing the following main duties:

·      Verifies store equipment is prepared and ready to be shipped out daily based on SLAs.

·      Images and Stages POS equipment according to documented processes and business requirements

·      Monitors electronic movement of IT hardware inventory using Peoplesoft as well as the physical movement of equipment throughout the DC. 

·      Performs all warranty services, testing and repairs for store hardware including but not limited to tablets, mobile handheld devices, printers, receipt printers, scanners, POS, Computers, etc.

·      Researches and investigates inventory inaccuracies and unreturned hardware equipment to keep control of all hardware assets.

Required Education and/or Experience

·      High school diploma or GED equivalent and 1 - 2 years experience with applied PC repair experience in Help Desk or Service Center focusing mainly on IT hardware testing and/or IT inventory control

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint. As well as windows command prompt and an email program.

Core Competencies:

Communication Skills

·      Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional.

Decision Making and Problem-Solving Skills

·      Able to define problems, collect data, establish facts, and draw valid conclusions. Able to analyze results at a micro and macro level and present findings. Makes routine