CUSTOMER RELATIONS REPRESENTATIVE

Employee represents the City of Cincinnati to customers and is responsible for responding to and processing non-emergency requests for City services, problem resolution, and/or general information. Employee interacts with customers in person, by telephone, by e-mail, or in writing while maintaining a high level of customer satisfaction. Employee generally works in a call center type operation (e.g., Public Services or Water Works) or a walk-in service type operation.(e.g., Permits Center). Performs related duties as required.